PRODUCT RETURNS

It’s okay to change your mind

Thank you for shopping at Shop MSM Solutions. Please read this policy carefully. This is the Return and Refund Policy of Shop MSM Solutions.

How many days to return products

  1. We issue refunds for physical products within 15 days of original purchase date.
  2. We do not issue refunds for digital products. We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

How you will receive your refund

  1. Refunds will be processed using the method of payment that was used to make original purchase.
  2. Refunds will be processed after the original product has been returned and inspected.
  3. Please allow 2-5 business days for credit to appear.

Exchanges

  1. If you receive a damaged or defective product we will exchange it for the same product in new condition at no additional charge or shipping fees.
  2. If you receive the wrong product we will exchange it for the correct product in new condition at no additional charge or shipping fees.

Product Condition

  1. Returned products should be in unused new condition or in the condition the product was received.  Shop MSM reserves the right to offer partial refunds for returned products that are damaged, defective or partially used.

Shipping Fees

  1. Shop MSM will provide shipping label for returns on products that are damaged, defective or the wrong product.
  2. Buyer is responsible for all other returns.

Start My Return

Ship to this address

Address

 Attention: Service Bureau

 Company: MSM Solutions

 Address: 2677 Mount Moriah Terrace Memphis, TN 38115

  Phone: (901) 360-8207

Toll Free: 901-494-3561